For assistance with your product or any questions, please call Tech Support at (419)491-4520.

For software, go to our download page http://www.nextwaveautomation.com/DownLoads.aspx.

To register, go to our registration page register@nextwaveautomation.com

Warranty and Return Guidelines: 

Defective Merchandise 

Customer pays for shipping of the item back to Next Wave. If it is deemed defective by Next Wave Automation (NWA), NWA will reimburse shipping and swap out part depending on length of ownership. Full credit within 90 days or swap out of machine for a working unit/part after 90 days.  If it is determined not to be defective, customer would pay for repairs and the item would be returned at customer expense.  

Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to recieve an Returned Goods Authorization #.

Non-Warranty Returns

The customer would pay to return this and there would be a 15% restocking fee.  Non-Warranty returns from the customer will be accepted in the first 30 days and must be returned complete in the original box.  Software that is already registered can’t be used again and  cannot be returned or credited. 

Contact support@nextwaveautomation.com or by calling (419)491-4520 before returning any product to recieve an Returned Goods Authorization #.